Call Center Supervisors

Company Name:
Koch Davis
The Call Center representative will serve customers by verifying requirements; responding inquiries; resolving problems; exceeding requests; maintaining database. It is the accountability of the Call Center Representative to enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. The Call Center Representative will be expected for resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. The incumbent will respond inquiries by clarifying desired information; researching, locating, and providing information. As a Call Center Representative, this individual will sell additional services by recognizing opportunities to up-sell accounts; explaining new features.
3-5 years of supervisory experience
High school diploma/GED
Provides digital monitoring, fire monitoring, radio and gsm monitoring, internet and video monitoring.

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